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Privacy Policy

Last updated: July 1, 2025

1. Introduction

Cloud Cycles (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information when you interact with our website, services, and mobile mechanic operations throughout Western Australia.

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2. What Personal Information We Collect

We may collect and hold the following personal information:

  • Full name
  • Contact details (email address, phone number, residential address)
  • Booking information (bike type, repair details, preferred time/location)
  • Payment information (via third-party payment processors like Stripe)
  • Any correspondence or communications with us
  • Device/browser information if visiting our website

We only collect personal information that is necessary to provide our services and operate effectively.

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3. How We Collect Your Information

We may collect information when you:

  • Fill out a form on our website
  • Book a service via our booking system
  • Communicate with us by phone, email, or social media
  • Subscribe to newsletters or promotions
  • Leave a review or testimonial

We may also use cookies and analytics tools (like Google Analytics) to improve website performance.

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4. Why We Collect Your Information

We collect your information to:

  • Provide and deliver our mobile bike repair services
  • Confirm bookings and communicate service updates
  • Process payments and invoices
  • Respond to inquiries or support requests
  • Send updates, promotions or newsletters (if you’ve opted in)
  • Improve our services and website experience

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5. Disclosure of Personal Information

We do not sell or rent your personal data. We may disclose your information to:

  • Third-party service providers (e.g. payment processors, booking platforms)
  • IT support providers or cloud storage services (for system functionality)
  • Legal authorities if required by law

All third-party services are subject to strict data handling and privacy obligations.

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6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure digital systems
  • Access restrictions for internal users
  • SSL encryption for online forms

If a data breach is likely to cause serious harm, we will notify you and report it as required under the Notifiable Data Breaches scheme.

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7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or outdated. To do this, please contact us using the details below.

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8. Complaints

If you have a concern about your privacy or how we’ve handled your personal information, please contact us first. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

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9. Contact Us

Cloud Cycles
Email: hello@cloudcycles.com.au
Website: www.cloudcycles.com.au

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10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date noted below.

Last updated: July 2025

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